Support & Repairs

Assistance & Repairs

The ICHNOS team is at your disposal for any needs related to your watch: from routine maintenance to specialized repairs.

Available services

  • Movement overhaul — cleaning, lubrication and regulation
  • Crystal replacement — original sapphire crystal
  • Strap replacement — original ICHNOS rubber or leather
  • Water resistance test — water resistance check
  • Aesthetic repairs — case and bracelet

How to request assistance

Fill out the form below with your details and a description of the problem. Our team will respond within 48 business hours with an assessment and estimated repair times.

Contact form

For assistance or repair requests, write to us at assistenza@ichnoswatches.com or use our contact form specifying:

  • Watch model
  • Order number (if purchased on this site)
  • Description of the problem or requested service
  • Photo of the timepiece (if relevant)

Warranty interventions are free of charge. For out-of-warranty repairs, a quote will be provided before proceeding.